About Us- Your 24/7 Inbound Contact Center Partner
At Cube&Arrow Inc., we believe in exceeding expectations. Our team is equipped with cutting-edge skills in Customer Service, Telemarketing, Virtual Assistance, Dispatching, and we're constantly evolving to meet the needs of our growing clientèle. We officially registered with local authorities in 2018 and since then our team has been growing exponentially. Cube&Arrow Inc. was created with one major purpose- To service the inbound contact center needs of clients around the globe. Our ever-growing team of international and local agents comprises experienced, innovative, and dedicated individuals passionate about their work. We strongly believe in the following core principles:
Transparency | Respect | Accountability | Integrity | Loyalty
These principles are at the core of our operations, and they direct our daily interactions with our staff and our partners. We believe in building strong customer relationships based on trust and customer satisfaction. Such relationships create advocates for organizations. This is key to the success of any business venture. We are focused on providing professional services in the following areas:
In our virtual contact center, we also provide: Customer Service Training- Providing in-depth customer service training tailored to the needs of our partners. · Sales- Writing scripts/pitches for agents, creating canned responses/email templates. · Recruiting agents- We are knowledgeable of the traits of the ideal employee.
Our contact center manages a high volume of incoming calls on a daily basis. Our staff is trained to answer the phone calls with the proper phone etiquette, take messages, handle issues, and route calls to different lines of authority depending on the nature of the issue.
At Cube and Arrow, we stand by our values and deliver on our promises. We value communication and ensure that our partnerships are sustainable and mutually beneficial. We are excited to learn the culture of your organization and share our expertise with you. Thanks for stopping by!