Why You Should Outsource To The Americas
Outsourcing customer service needs to contact centers based in the Americas has become a popular practice among companies in recent years.
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cubeandarrow
- May 1
- 4 min
Adding Phone Customer Service To Your Business in 2023
Adding phone customer service to a business can be a great way to improve customer experience and increase customer satisfaction.
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cubeandarrow
- Apr 3
- 4 min
Transitioning Customer Service Teams To Work From Home
The work from home industry has been growing rapidly in recent years, with many companies offering remote work options to their employees.
5 views0 comments
cubeandarrow
- Mar 6
- 4 min
How Chat Support Can Improve Your Customer Service
Chat support is an essential feature that businesses can add to their website to improve customer service and increase their customer...
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cubeandarrow
- Feb 27
- 5 min
Customer Experience vs Customer Retention and Profitability
Customer experience can make or break or a business. We have heard this term multiple times over the past few years but what is it? ...
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cubeandarrow
- Dec 5, 2022
- 3 min
What to Expect When Outsourcing Phone Customer Service
When it comes to customer service, phone support is often one of the most important channels. After all, customers can't see or touch the...
2 views0 comments
cubeandarrow
- Nov 7, 2022
- 4 min
Outsource Your Business Services to Cube&Arrow Inc.
Cube&Arrow Inc is a contact center based in Jamaica that provides customer service, answering service and sales support services. The...
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cubeandarrow
- Oct 3, 2022
- 4 min
What to Consider Before Adding Chat Support To Your Business
Adding chat support to your business can provide customers with the convenience and immediacy they crave, while also saving you money on...
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cubeandarrow
- Sep 5, 2022
- 3 min
What are Remote Call Centers, and How can they Benefit your Business?
Working from home has become a more popular option in recent years, as technology has made it easier for people to stay connected with...
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cubeandarrow
- Aug 8, 2022
- 3 min
Benefits of Call Center Outsourcing vs Insourcing
When it comes to call center operations, there are two primary options-outsourcing and insourcing. Outsourcing is the process of...
123 views0 comments
cubeandarrow
- Jul 18, 2022
- 5 min
Top 5 Challenges Call Center Managers Face Today
Call center managers have one of the most challenging jobs in the world. They are responsible for overseeing a team of customer service...
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cubeandarrow
- Jul 11, 2022
- 3 min
How Legal Intake Call Centers Can Help You Get More Leads
When you run a business, there are a lot of moving parts that you have to keep track of. You have to worry about marketing, sales,...
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cubeandarrow
- Jul 4, 2022
- 5 min
How to be Successful in a Call Center
No matter what industry you work in, there are certain skills that are essential for success. In this article, we will focus on the...
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cubeandarrow
- Jun 27, 2022
- 4 min
5 Ways To Keep Your Customers Happy
It’s no secret that customer satisfaction is the key to any successful business. Happy customers are more likely to return, spend more...
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cubeandarrow
- Jun 24, 2022
- 2 min
The top 5 Advantages of Hiring a Remote Customer Support Team
Businesses of all sizes are increasingly turning to remote customer support teams as a way to improve efficiency and customer service. By...
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cubeandarrow
- Mar 4, 2022
- 5 min
Cloud-based Workforce Management and You
Businesses are tasked with keeping up with the ever-growing IT landscape to remain relevant and competitive. Dimension Data 2015 Global...
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cubeandarrow
- Feb 4, 2022
- 5 min
How Agent Performance Affects Business Success
One thing is unarguably true for the BPO industry: call centers and quality customer service determine your business’s overall...
67 views0 comments
cubeandarrow
- Jan 20, 2022
- 4 min
WHY SPENDING MONEY ON A CONTACT CENTER WILL IMPROVE YOUR BUSINESS.
Money is an integral part of a business. You’ve probably heard the saying that it takes money to make money, and in many ways, that’s...
27 views0 comments
sahil0057
- Jan 10, 2022
- 3 min
Benefits of using an Answering Service for your business
Calls and more calls! It sounds like money, right? Every business owner that we have ever met or interviewed always measures the...
33 views0 comments
sahil0057
- Nov 22, 2021
- 5 min
FINDING RELIABLE HOSTING FOR YOUR WEBSITE
The digital presence of a business is the lifeblood of its success in today’s competitive market. Businesses are shifting from brick and...
31 views0 comments
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