Chat Support ○ Email Support ○ Phone Support ○ Ticket Support
Customer support is a range of customer services designed to provide customers the assistance they need to correctly use the company's product and resolve other concerns. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product.
Here at Cube&Arrow Inc., we have nurtured a team of skilled and dedicated customer support agents to meet each of our client’s needs. We aim to give our clients’ customers the best customer support experience they can get from an offshore contact center. Get in touch with us to discuss your goals and hit the bull’s eye on your target.
The Three “P”s Of Good Customer Service
Essentially, there are three (3) important qualities of a reputable customer service provider, which can be easily remembered as the Three “P”s: Professionalism, Patience, and a “People-first” attitude. Whether for chat support, email support, or phone support, our customer service agents need to abide by these guidelines to make sure they can achieve support excellence. As the customer’s issues and concerns vary from each one, keeping this always in mind puts our staff on the right path.
What We Do
At Cube&Arrow Inc., we ensure our well-trained agents bring genuine service that aligns with your brand. We go the extra mile in serving our clients with a tailored, well-thought approach. We know the value of your business and how important it is to take care of your customers. Our best customer service representative teams follow strict house rules, as well as the guidelines set by our clients to ensure we deliver a satisfying quality.
We have created a workforce that serves as our client’s business extension. We can easily adapt and embrace the changing trends, yet stand firm on our core values and skills. Therefore, this makes us an ideal virtual contact center to provide excellent support for a wide variety of business sectors. Our skilled workforce will serve your customers as if you were communicating with them directly. Choose from our array of Customer Support campaigns such as chat support, email support, and phone support, as well as other related services to aid your business. We offer budget-friendly rates and expert virtual assistant services.
What are you waiting for? Increase your revenue and build a good relationship with your customers. Contact us today!
Why Choose Customer Support Services
from Cube&Arrow Inc.
Know the Advantages of Hiring Cube&Arrow Inc.
We are a Jamaican-based offshore contact center that specializes in providing premium outsourcing services like Telemarketing, Copywriting, and Virtual Assistants to small and medium-sized businesses and enterprises around the world like the USA, Canada, UK, Australia, and Europe.
As a young and hip company that provides a wide range of outsourcing services, we offer our clients and their customers the best service there is to achieve their goals through efficient service and accurate reporting.
With structured business plans, specialist agents, and guaranteed overhead cost savings—our staffing solutions bring benefits to your business. Find out why choosing Cube&Arrow Inc. is a smart business move. Read more.
Value For Money
We offer the best rates for any type of customer support or sales and marketing campaign. Expect profit with efficiency when you have us as a partner by providing you the best value for your money.
All our staff is equipped with the right tools and hardware, complete with backups. Just like those who work in an office building, our teams undergo thorough monitoring and performance assessment before and during the lifespan of an account. Managers and team leaders supervise regularly to ensure the desired output exceeds the client’s expectations.
We integrate efficiency into our work ethics. Regardless of the time, day or occasion, we can provide you with nothing less than you expect from your team. We are always at your disposal.
We are equipped with an advanced ICT backbone, a fast and reliable internet connection, backup generators, 24/7 security, and CCTV cameras in our head office. We employ software from reliable sources to help us manage our day-to-day activities and report creation.
Chris Smith, US
Cube&Arrow Inc. provided me exactly what I was looking for. They helped us determine the financial impact of outsourcing our mainframe environment. Their analysis was thorough and well presented. Their objective analysis helped us with our decision to outsource some of our administrative tasks. They really do ‘put the horse before the cart’, which makes their process efficient and cost-effective. I would be more than happy to be a reference for their services and I would use them again in the future.
Kimberly Porter, US
I have always been somewhat skeptical of offshore employees for my business and had a major blockage with my team needing to be in my workplace for me to manage. That skepticism has been thrown out of the window since I hired the services of Cube&Arrow Inc. The process has been seamless and the three candidates selected for me to interview were all capable of carrying out the lead generation position we needed.
Tina Robertson, Canada
Cube&Arrow Inc. has been an instrumental feature in assisting my design company to move up to a higher level. They have provided excellent customer support and their candidates are top-notch. I’m very pleased with the staff that they have assigned me to and I’m looking forward to expanding my team with them.