Customer Service Specialist
Basic Minimum Requirements:
- Computer (2.0G Hz Processing speed)
- High Speed Internet (5 Mbps Down and 0.5 Mbps Up)
We are looking for a friendly, outgoing person to handle a customer service project for our newest client.
Mandatory:
Always reply within Service Level Agreement
Excellent command of the English Language (preferably without a noticeable accent).
Able to work between 10AM and 6PM EST.
Experience in customer support
Good problem solving skills
Able to work on own initiative
Highly motivated
Quick Learner
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We are looking for someone who will be able to respond to customer messages in the order they are received. There is a 12 hour SLA that must be met.-
Important Duties:
Always meeting the SLA target
Answering all calls during normal business hours and returning any missed calls/voicemails
Contacting customers who have left negative reviews with the aim of obtaining changing the review to a positive one