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Money is an integral part of a business. You’ve probably heard the saying that it takes money to make money, and in many ways, that’s...

There is nothing more off-putting than poor customer service. When you have a problem, the last thing you want to do is wait on hold for...

Call center agents carry enormous responsibility; they receive a high volume of calls every day, mostly from upset or frustrated...

The year 2020 was a difficult one for most businesses, but it also marked a major transformation in the way many businesses were...

Providing Great Customer Service Adds Value To Your Business. Learn Why That Is So

Customers are the most integral part of any business model because without them, businesses can’t thrive.