How to be Successful in a Call Center
No matter what industry you work in, there are certain skills that are essential for success. In this article, we will focus on the...
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cubeandarrow
- Mar 4, 2022
- 5 min
Cloud-based Workforce Management and You
Businesses are tasked with keeping up with the ever-growing IT landscape to remain relevant and competitive. Dimension Data 2015 Global...
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cubeandarrow
- Feb 4, 2022
- 5 min
How Agent Performance Affects Business Success
One thing is unarguably true for the BPO industry: call centers and quality customer service determine your business’s overall...
61 views0 comments
cubeandarrow
- Jan 20, 2022
- 4 min
WHY SPENDING MONEY ON A CONTACT CENTER WILL IMPROVE YOUR BUSINESS.
Money is an integral part of a business. You’ve probably heard the saying that it takes money to make money, and in many ways, that’s...
24 views0 comments
cubeandarrow
- Sep 29, 2021
- 5 min
Why Offering Omnichannel Support May Be The Best Decision For Your Business
There is nothing more off-putting than poor customer service. When you have a problem, the last thing you want to do is wait on hold for...
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cubeandarrow
- Sep 8, 2021
- 5 min
How to Improve your Customer Experience and Build Advocates for your Business
The two important features that maintain customers' commitment to any brand are satisfaction and convenience, and they should be the...
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cubeandarrow
- Aug 25, 2021
- 4 min
3 PROVEN STEPS TO IMPROVE AGENT PERFORMANCE ON EACH CALL
Call center agents carry enormous responsibility; they receive a high volume of calls every day, mostly from upset or frustrated...
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cubeandarrow
- Aug 3, 2021
- 4 min
6 Customer Experience Trends To Watch in 2021 and Years to Come
The year 2020 was a difficult one for most businesses, but it also marked a major transformation in the way many businesses were...
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cubeandarrow
- Jul 20, 2021
- 4 min
5 Things to Know Before You Outsource Your Business Processes
In today’s business space, executives are in constant search of ways to build better business processes. One of the things that business...
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cubeandarrow
- Jul 1, 2021
- 5 min
10 WAYS TO REDUCE HANDLE TIME IN A CONTACT CENTER
Contact centers are always concerned with performance and metrics. Call center agents have to be fast in both handling customers and...
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- Jun 15, 2021
- 5 min
Job Training: What Makes It So Crucial To A Business’ Success?
Read this blog post to learn what job training is being offered to employees by their companies and why.
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- Jun 1, 2021
- 5 min
Part 1: Top 25 Telemarketing Tips: What To Do
Read on for some effective pointers in marketing your business using the telephone.
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- May 28, 2021
- 5 min
Small Businesses That Can Benefit From Hiring A Virtual Contact Center
Small businesses that take advantage of getting the services of a virtual call center for their business.
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cubeandarrow
- May 25, 2021
- 4 min
Cutting Costs and Maximizing Results with a Remote Team.
Cost efficiency is something that companies keep in mind with every old and new endeavor. Maximized profits and reduced expenditures are...
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- May 10, 2021
- 5 min
TEN BEST PRACTICES FOR EFFECTIVE CUSTOMER SERVICE
The foundation of any business is its clients. No matter how good your services are, gaining and retaining clientele is the chief element...
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- May 3, 2021
- 4 min
Why Your Business Needs a Virtual Assistant ASAP.
It is no secret that running your own business can be a rewarding but tedious venture. As the global era expands and grows demanding,...
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- Mar 29, 2021
- 3 min
Selecting the Right Outsourcing Partner
As businesses look to scale or expand through outsourcing, it is critical to choose an outsourcing partner that helps to achieve...
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- Mar 22, 2021
- 3 min
7 Gripping Reasons To Outsource
The reasons businesses outsource job functions are vast and increasing even more. Though the main reasons business owners choose this...
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- Mar 15, 2021
- 3 min
How Artificial Intelligence (AI) Driven Contact Centers Enhance the Customer Experience.
With the popular belief that the computer uprising will soon be upon us, Contact centers have made the smart choice to befriend them....
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- Mar 8, 2021
- 4 min
Call Centre vs. Contact Centre: Which Is Best for Your Customers?
You are probably wondering why this is even a topic because a call centre is a contact centre. Well, as it turns out, that is not the...
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