cubeandarrowApr 3, 20234 minTransitioning Customer Service Teams To Work From HomeThe work from home industry has been growing rapidly in recent years, with many companies offering remote work options to their employees.
cubeandarrowFeb 4, 20225 minHow Agent Performance Affects Business SuccessOne thing is unarguably true for the BPO industry: call centers and quality customer service determine your business’s overall...
cubeandarrowJan 20, 20224 minWHY SPENDING MONEY ON A CONTACT CENTER WILL IMPROVE YOUR BUSINESS. Money is an integral part of a business. You’ve probably heard the saying that it takes money to make money, and in many ways, that’s...
cubeandarrowSep 8, 20215 minHow to Improve your Customer Experience and Build Advocates for your BusinessThe two important features that maintain customers' commitment to any brand are satisfaction and convenience, and they should be the...