Adding phone customer service to a business can be a great way to improve customer experience and increase customer satisfaction. Phone support allows customers to reach out and get help with any issues or questions they may have in a more personal and direct way.
One way to implement phone customer service is through Voice over Internet Protocol (VoIP) software. VoIP technology allows businesses to make and receive phone calls over the internet rather than traditional phone lines. This technology can be integrated with a business's existing communication tools, such as email and instant messaging, to provide a more seamless customer service experience.
There are several VoIP software options available for businesses looking to add phone customer service. One popular option is Skype for Business, which allows businesses to make and receive calls, host video conferences, and send instant messages all from one platform. Another option is Zoom, which has become popular for its video conferencing capabilities but also offers a phone service.
Another way to add phone customer service is to outsource phone lines to an answering service. An answering service is a third-party provider that takes calls on behalf of a business and provides customer support services. This option can be beneficial for small businesses that may not have the resources to manage their own phone lines or for businesses that want to provide 24/7 customer service but don't have the staffing to do so.
There are many answering services available, and businesses should carefully research and evaluate providers to ensure they choose a reliable and reputable company. Some popular answering services include Remote Answering Service (Provided by Cube&Arrow Inc.), Ruby Receptionists, PATLive, and AnswerConnect.
Regardless of which approach a business chooses, adding phone customer service can be an effective way to improve customer satisfaction and strengthen relationships with customers. By leveraging technology and/or outsourcing to a reliable provider, businesses can ensure that they are able to provide top-notch customer service to their customers, leading to increased loyalty and ultimately, business growth.
Popular VOIP options- Benefits and Pricing
Voice over Internet Protocol (VoIP) technology has revolutionized the way businesses communicate, allowing them to make and receive phone calls over the internet rather than traditional phone lines. Two popular VoIP options for businesses are RingCentral and Dialpad. Let's take a closer look at each platform, their benefits, pricing, and the types of businesses they can be used for.
RingCentral: RingCentral is a cloud-based communication platform that offers a wide range of features including voice, video, team messaging, and online meetings. It is a highly scalable solution that can be used by small businesses as well as larger enterprises. Some of the key benefits of RingCentral include:
Flexibility: RingCentral can be used on any device, including desktop, mobile, and tablet, making it easy for businesses to stay connected no matter where they are.
Easy to Use: The platform is user-friendly and easy to navigate, which means businesses can quickly get up and running without any extensive training.
Feature-rich: RingCentral offers a broad range of features, including unlimited calling, texting, and video conferencing, making it a comprehensive communication platform.
RingCentral offers several pricing plans, starting at $19.99 per user per month for their Essentials plan. The Standard plan is $27.99 per user per month, while the Premium plan is $34.99 per user per month. The Ultimate plan is $49.99 per user per month and includes all the features of the other plans, plus some additional ones such as automatic call recording and analytics.
RingCentral can be used by businesses of all sizes and across all industries, including healthcare, finance, education, and retail.
Dialpad: Dialpad is another cloud-based communication platform that offers voice, video, and messaging features. It is designed to be an all-in-one business communication solution. Some of the key benefits of Dialpad include:
Artificial Intelligence (AI) integration: Dialpad has AI-powered features such as automated transcription and language translation, which can save time and increase productivity.
Integration with other platforms: Dialpad can integrate with other communication tools such as Salesforce, G Suite, and Slack, making it easy to stay connected and collaborate.
Easy to deploy: Dialpad can be quickly deployed and easily customized to meet the specific needs of each business.
Dialpad offers three pricing plans: Standard, Pro, and Enterprise. The Standard plan is $15 per user per month and includes basic calling and messaging features, while the Pro plan is $25 per user per month and includes more advanced features such as video conferencing and analytics. The Enterprise plan offers additional features such as custom analytics and integration with Salesforce.
Dialpad is a good fit for businesses of all sizes, from small startups to larger enterprises. It is particularly well-suited for businesses that rely heavily on collaboration and need a solution that integrates well with other communication tools.
In summary, both RingCentral and Dialpad offer powerful communication solutions that can benefit businesses of all sizes and across all industries. They are both cloud-based, flexible, and feature-rich, making them easy to use and customize to meet the specific needs of each business. Pricing varies depending on the plan and features selected, but both options offer affordable and scalable pricing plans.
Final Thoughts On Adding Phone Support To Your Business
Phone Customer service will allow your customers to gain real time access to your support team. The benefits of adding this to your support offering are endless. The major takeaway will be increased customer satisfaction and retention. If you really want to grow your business in the right direction consider adding phone support today!