cubeandarrowSep 29, 20215 minWhy Offering Omnichannel Support May Be The Best Decision For Your BusinessThere is nothing more off-putting than poor customer service. When you have a problem, the last thing you want to do is wait on hold for...
cubeandarrowSep 8, 20215 minHow to Improve your Customer Experience and Build Advocates for your BusinessThe two important features that maintain customers' commitment to any brand are satisfaction and convenience, and they should be the...
cubeandarrowAug 25, 20214 min3 PROVEN STEPS TO IMPROVE AGENT PERFORMANCE ON EACH CALLCall center agents carry enormous responsibility; they receive a high volume of calls every day, mostly from upset or frustrated...
cubeandarrowAug 3, 20214 min 6 Customer Experience Trends To Watch in 2021 and Years to ComeThe year 2020 was a difficult one for most businesses, but it also marked a major transformation in the way many businesses were...